Terms & Conditions
We believe in being fully transparent about your rights and obligations. Please refer to the following terms and conditions:
- Warranty: The equipment sold is covered under warranty for manufacturing defects for a period of up to 2 Years from the order date. This warranty applies to any defects, faults, or issues arising from the system's manufacturing. Please note that according to company policy, the warranty does not cover damage caused by lightning, physical damage, burns, short circuits, or similar incidents.
- Buy Now, Pay Later: The "Buy Now, Pay Later" option will be displayed on the checkout pages once it is available, subject to the issuing bank's approval for the customer, which is based on the issuing bank's discretion.
- Professional Installation Charges: Professional installation charges are included in the price of CCTV Kits purchased from us. This service is available only for CCTV Kits purchased as a whole package. Individual units purchased from us do not include installation services. These units will be delivered to your address without installation.
- Free 1-year After-Sales Support: Our free after-sales support is available only when you choose our installation services. Also after the free period, any further after-sales support will be chargeable. For detailed information on charges, please discuss with our sales team in advance.
- Professional Installation: We partner with third-party installation partners who have over 15 years of professional experience installing security systems in hundreds of homes and businesses across India. While we ensure the quality and professionalism of our partners, it's important to understand that no security solution is foolproof. Security effectiveness can be influenced by a variety of external and internal environmental factors beyond our control. While we strive to deliver the best security systems possible, we cannot guarantee or be held liable for any issues or damages arising from the implementation of our recommendations or solutions. It is important to acknowledge that security risks exist despite our efforts to mitigate them.
- Free Online Site Audit: We offer a free online site audit conducted via Google Meet. Customers must book this service in advance. By booking this service, you agree to display a video of your premises where the security systems are to be installed. This is necessary for us to accurately assess your security system requirements and provide an estimate. Please note that we do not record or store any visuals during the video call, and the quote will be based solely on the identification and listing of requirements during the call.
- Expert Recommendations: Our team of experts is dedicated to providing customized security solutions tailored to your specific needs. However, it's important to understand that no security recommendation or solution is foolproof. Security effectiveness can be influenced by a variety of external and internal environmental factors beyond our control:
- Customized Solutions: We offer expert recommendations for security solutions based on the unique requirements of each site or individual. These recommendations are provided with the intention of enhancing security measures.
- Limitation of Liability: While we strive to deliver the best security systems possible, we cannot guarantee or be held liable for any issues or damages arising from the implementation of our recommendations or solutions. It is important to acknowledge that security risks exist despite our efforts to mitigate them.
- External and Internal Factors: The effectiveness of security solutions is dependent on factors such as the site's physical layout, existing security measures, local regulations, and human behavior. We cannot control these factors and therefore cannot guarantee absolute security.
- Terms of Service: For a comprehensive understanding of all terms and conditions, please refer to our Terms of Service.