Refund policy
How returns, refunds and cancellations work
For a change-of-mind return, submit a request within 14 days of delivery and keep the item unopened, unused and uninstalled. If an item arrives damaged, incorrect, incomplete, not as described or appears defective, see Initial defect or order issue.
Return conditions at a glance
- Submit the return request within 14 days of delivery through your Lynktr account, by email or by phone.
- For a change-of-mind return, keep the item unopened, unused and uninstalled.
- Keep the original seals, stickers or tags in place.
- Return the original packaging and all supplied items.
- Keep your receipt or order confirmation.
How to return an eligible item
- Use your Lynktr account. If you placed the order after creating your Lynktr account, sign in at account.lynktr.com, open the relevant order and select Request return.
- Or request by email. Email support@lynktr.com with your name, order number, contact details and reason for the return.
- Or request by phone. Call +91 81370 22256. We’ll note your request and give you a return reference.
- Send the return. We’ll send the return instructions. Send the item as soon as reasonably possible after we provide them. Include your order number and any return reference inside the parcel. Use trackable shipping and keep the receipt. Contact us if anything delays you.
- Item check and refund. When the item arrives, we check it against the return conditions. If it qualifies, we issue the refund. If it does not, we contact you before returning it or applying any transport cost.
Cancel an order
You can cancel an order before it is shipped. We refund a prepaid cancelled order to the original payment method.
If the order has already shipped, submit a return request through your account, by email or by phone. You may refuse the unopened delivery. After it returns and passes the item check, we refund the amount paid to the original payment method. We do not apply a separate cancellation or return-shipping charge for refusing the unopened parcel.
Initial defect or order issue
Something wrong with your order? Contact Lynktr as soon as possible if an item arrives damaged, incorrect, incomplete, defective or not as described. Opening the packaging to discover an issue does not automatically prevent a return. Once we confirm the issue, Lynktr covers agreed return shipping—please contact us before arranging it. Problems discovered later are reviewed under the applicable manufacturer’s warranty and your rights under law.
We may ask only for the details needed to understand what happened, such as your order details, the matching serial number, photos or video, the original packaging or supplied items. Damage caused by installation, misuse, alteration or continued use is not treated as an initial defect.
Return shipping costs
If you change your mind about an eligible unopened item, you arrange and pay for trackable return shipping. The original delivery charge is not refunded. If your order included free delivery, nothing is deducted for the original delivery.
If we confirm an initial defect, transit damage, a not-as-described item or an error in your order, Lynktr covers the return-shipping cost. Follow our instructions before paying for shipping. We will either arrange the return or agree the shipping method and amount we can reimburse with you. Keep the shipping receipt.
If an opened item does not meet these conditions, we contact you before returning it. You pay the transport costs.
Receive a refund
After we receive and check an eligible change-of-mind return, we refund the item price and applicable tax. For a confirmed initial defect, transit damage, a not-as-described item or an error in your order, we also refund the original delivery charge paid and the agreed return-shipping cost.
We issue the refund to the original payment method. If that is not possible, we contact you to agree an available method. After we issue it, refunds commonly appear within 5–7 business days, but your bank or payment provider controls the final timing. Return shipping and the item check happen before this period begins.
Your legal rights: This policy does not reduce any rights you have under applicable law.
Return address
Send the item after we record your return request. Follow the return instructions and include your name, order number and any return reference inside the parcel.
Lynktr Technologies Private Limited
Malabar Innovation Entrepreneurship Zone,
near Kannur University Campus, Mangattuparamba,
Kannur, Kerala 670567, India
Questions or complaints
Contact us if you would like help understanding the policy or want to raise a concern. Email support@lynktr.com or call +91 81370 22256.
Installation and cabling service payments
Installation and cabling are separate from equipment purchases. For installation and cabling arranged through a service enquiry, Lynktr confirms service availability and provides a written quotation for you to accept before service payment.
If you have paid for installation or cabling and Lynktr cannot arrange the agreed service, we refund the full amount paid for that service, without a deduction. We refund it to the original payment method; if that is not possible, we contact you to agree an available refund method.
After we issue the refund, it commonly appears within 5–7 business days, depending on your bank or payment provider.
Customer cancellations and partly completed work
If you cancel the quoted installation/cabling service before work begins, we refund the full service payment. If you cancel after work has begun, we charge only for work and materials you approved and that have actually been supplied, and refund the unused service balance. These customer-cancellation terms do not reduce the full service refund if Lynktr cannot arrange the agreed service. Any change in scope or price requires your approval before additional work.
Equipment purchases remain subject to the equipment return and refund terms above. Contact support@lynktr.com or +91 81370 22256 for help with a service payment.